Privacy Policy for Life Design Institute.

Effective date: 1st of October, 2025

Life Design Institute (“Life Design Institute,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights. It applies to information collected when you use our website www.lifedesigninstitute.org, register for programs, courses, or events, subscribe to communications, make purchases or donations, or otherwise engage with us.

If you do not agree with this Policy, please discontinue use of our services. If you have questions, contact us at support@lifedesigninstitute.org.

1) Who We Are

Life Design Institute is the data controller for personal information processed under this Policy.
Contact: support@lifedesigninstitute.org

2) Information We Collect

We may collect and process the following categories of information:

• Identity information: name, title, organization, role.
• Contact information: email address, phone number, billing and mailing address.
• Account information: username, passwords (stored in hashed form), profile details, preferences.
• Transaction information: purchases, donations, registrations, order history, invoices, partial payment data (processed via payment providers; we do not store full card numbers).
• Program and learning data: course enrollments, progress, completions, assessments, certifications, feedback.
• Communications data: emails, messages, survey responses, support requests, event RSVPs.
• Marketing preferences: subscription status and consent records.
• Technical and usage data: IP address, device and browser type, operating system, pages visited, referral URLs, time spent, clickstream, and other analytics gathered via cookies or similar technologies.
• Photos, audio, video, testimonials: if you voluntarily submit them or consent to recording during events.

We do not intentionally collect sensitive information (e.g., health, race, religious beliefs), unless you choose to provide it for accessibility or dietary needs at events; if so, we will process it only with your explicit consent and for the stated purpose.

3) How We Collect Information

• Directly from you: when you create an account, register for a program/event, make a purchase or donation, submit a form, contact support, or complete surveys.
• Automatically: through cookies, pixels, and similar technologies when you use our website and platforms.
• From third parties: payment processors, learning management systems (LMS), analytics providers, event platforms, or social media if you interact with our official accounts.

4) How We Use Your Information

We use your information to:

• Provide and operate our website, courses, programs, and events.
• Create and manage your account and enrollments.
• Process transactions, donations, and issue confirmations and receipts.
• Provide customer support and respond to inquiries.
• Send service-related messages (e.g., enrollment notices, schedule changes, policy updates).
• Personalize content, recommendations, and learning experiences.
• Conduct research, analytics, quality assurance, and improve our services.
• Market our programs, events, and resources (with your consent where required).
• Comply with legal obligations, enforce our terms, and protect our rights and users.

Legal bases (as applicable): performance of a contract, legitimate interests (e.g., improving services and ensuring security), compliance with legal obligations, and your consent (for certain marketing and optional data).

5) Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and measure marketing effectiveness. You can control cookies via your browser settings and, where available, our cookie banner. For more details, see our Cookie Policy (or the cookies section on our website).

6) When We Share Information

We do not sell your personal information. We may share information with:

• Service providers and vendors: hosting, LMS, payment processors, CRM/communications platforms, analytics, event tools, fulfillment, and IT/security. They process data under contract and only for our instructions.
• Partners and co-hosts: if a program or event is delivered jointly, we may share registration and participation information as needed to administer the offering. We will disclose such sharing at the point of registration.
• Professional advisors and compliance: legal, audit, accounting, insurance, or as required by law, regulation, or court order.
• Business transfers: in connection with a merger, reorganization, or similar transaction, subject to continued protections consistent with this Policy.

7) International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information in cross-border transfers.

8) Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and restricted access based on business need. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to meet legal, accounting, or reporting requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the data category and our legal obligations.

10) Your Rights and Choices

Depending on your location, you may have rights to:

• Access a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent (e.g., marketing).
• Receive your data in a portable format (where applicable).

You can manage marketing preferences via unsubscribe links in our emails. To exercise rights, contact support@lifedesigninstitute.org. We may need to verify your identity before fulfilling your request. We respond within the time required by applicable law.

If you are located in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of certain sharing for cross-context behavioral advertising. We do not sell personal information for money. To exercise rights, contact support@lifedesigninstitute.org.

11) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact support@lifedesigninstitute.org and we will take appropriate steps to delete it.

12) Third-Party Links and Integrations

Our website may include links to third-party sites, embedded content, or integrations (e.g., video platforms, social media). We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective date.” Material changes may be communicated via email or on-site notice.

14) Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact:
support@lifedesigninstitute.org

You can also write to us at the address provided on our website’s Contact page.